At Sebe Inc, we are committed to maintaining transparent, fair, and accessible service terms for all users of our Canada eTA application support platform at https://evisacan.com. This Refund & Cancellation Policy outlines the conditions under which service cancellations and refunds may be considered.

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1. Service Summary

By submitting a payment through our website, you acknowledge and agree that Sebe Inc offers an optional, fee-based digital service that assists with the completion and submission of Canada eTA applications. We are not affiliated with the Government of Canada, and travelers may apply directly at www.canada.ca without using our platform or incurring any additional service charges.

Because our services commence immediately upon order confirmation and involve customized application review and processing, they are classified as a personalized digital product. Consequently, traditional cancellation protections under consumer law may not apply once service fulfillment begins.

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2. What the Service Fee Includes

The total price shown at checkout reflects both the mandatory Government of Canada eTA application fee and our distinct processing fee. This full amount is disclosed transparently before payment.

Our service fee covers:

• Personalized step-by-step application guidance

• Review and correction of submitted personal and travel data

• Intelligent Document Scanning and Interpretation

• Secure electronic submission of the application

• Delivery of email updates and status notifications

• Ongoing access to customer support

• Assistance with resubmission in applicable scenarios

Unless otherwise stated, all fees are denominated in US Dollars (USD). Payment processing is securely handled by third-party providers that are fully compliant with international data security standards. We do not store or transmit any payment card data.

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3. Refund Eligibility Criteria

A full refund (100% of the total order value) may be granted if your application has not yet been submitted to Immigration, Refugees and Citizenship Canada (IRCC). All refund requests must be submitted within 90 calendar days of the original transaction.

To request a refund, please contact us by email at [email protected] and include the following:

• Full name associated with the order

• Application or transaction reference number

• Date of purchase

• Reason for the refund request (brief explanation)

Please note: Once your application has been transmitted to IRCC, the service is considered rendered and the transaction is final.

Refund requests will be reviewed within three (3) business days. If approved, reimbursement will be issued to the original method of payment within 5–7 business days. Any foreign exchange charges or international transaction fees remain the responsibility of the cardholder.

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4. Dispute Resolution and Chargebacks

We strongly encourage customers to contact our support team prior to initiating a dispute or chargeback with their financial institution. In the event a chargeback is filed, Sebe Inc reserves the right to provide documentation demonstrating that the agreed-upon services were delivered in accordance with our Terms.

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5. Confirmation of Refunds or Cancellations

Every request for cancellation or refund will be acknowledged and confirmed via email. Requests received during regular business hours are typically addressed the same day; otherwise, you can expect a response on the next business day.

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6. Processing Timeframes

We strive to review and transmit completed eTA applications within 24 hours of receiving both your information and payment. However, actual processing times may vary due to factors such as:

• Volume of applications

• Accuracy of submitted details

• Temporary outages or technical delays

We are not responsible for:

• Delays on the part of government agencies

• Disruption to travel plans

• Natural disasters or system outages beyond our control

Important: If you are scheduled to depart within 48 hours, we recommend applying directly through the official Canadian government portal.

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7. Accepted Payment Methods

Our platform supports secure transactions using the following payment options:

• Visa

• Mastercard

• American Express

• Discover

All payments are processed through PCI-compliant gateways. Sebe Inc does not store cardholder information on our servers. If your preferred method is unavailable, please contact our support team for assistance.

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8. Contact Information

For questions or clarifications regarding this Refund & Cancellation Policy, please reach out using the contact information below:

Sebe Inc
51 Lorridge St
Richmond Hill, ON
Phone: +1 (613) 510 1143
Email: [email protected]

To learn more about how your personal data is handled or the legal terms governing your use of our services, please consult our Terms and Conditions and Privacy Policy.